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CIBC you let me down. How a quick stop for juice turned into a 30 minute epic saga

06/26/08

  01:04:29 am by wdawe, Categories: whine

What used to make me mad and raise my blood pressure now becomes fodder for the blog grist mill. How is that for a mixed metaphor?

I had a couple of checks to deposit and needed to get some cash to buy some Clamato juice on the way so I detoured off my regular route home to stop at the new CIBC banking centre on Jane Street across from Canada's Wonderland. I drove around the back to the drive through bank machine but after seeing the three cars lined up waiting to use it I instead decided to park and go the machines inside. I walked to the front door and stuck my card in the obligatory slot to open the door. Nothing happened, the door stayed locked. As I walked around the front of the buidling to check for an alternate entrance someone else walked up to the door and also tried the door with more persistance than I did. I went back to the car and drove back to the drive through bank machine only to find an armoured car blocking the driveway to the machine. As I exited the parking lot I saw another group of people trying to open the front door. Epic fail on communication with your customers in this case CIBC. High profile location, no profile service just confused customers.

I had to contribute to the carbon footprint of the planet by going out of my way to an alternate CIBC branch on the way home which led me to the closeby No Frills store to buy my Clamato juice. I grabbed the juice and headed to the express checkout line where I ended up behind a lady who obviously had more than 16 items in her basket. It didn't matter because the customer in front of her had decided not to bring the case of bottled water with her to the checkout but instead had asked the cashier to get someone to fetch it for her. We waited while he paged, once, twice, sent the employee who responded off to fetch the item and then return. It took about 5 minutes. Once her arrived the item was scanned and then the water bottle customer asked how much the bill was. She then proceeded to dig through her wallet looking for money. One $20 bill appeared and then a second. The bill was $50 so more digging ensued. Eventually realizing she was cash poor she began searching for her bank card. Sigh, at least there was a cute baby in line behind me, we chatted the first woman apid and then while the 24 items in the express line lady blocked the aisle with her cart. After paying for my purchase she relented and let me move her cart out of the way so I could escape the store leaving her to finish packing her groceries.

Nuff said.

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